FAQ

Orders and Shipping

UK Delivery -

  • £2.99 Royal Mail 1st Class Delivery (1-3 working days)
  • £6.99 Royal Mail Next Day Delivery (by 1pm)
  • On orders over £40 we offer Free UK Delivery

European Standard Delivery -

  • £7.99 Royal Mail Standard Delivery (5-10working days)

International Standard Delivery -

  • £9.99 Royal Mail Standard Delivery (7-10working days)

 

About Our Products
Superfood Blends

What is the serving size?

Berry Beauty and Clean Greens: 1 teaspoon/5 grams.

Muscle Protein: 2 tablespoons/ 33 grams (we recommend this size serving post workout. However, it it totally up to you what serving size you would prefer to use!).

 

Do I need an expensive blender to make your smoothies and smoothie bowls?

No you don’t. There are plenty of reasonably priced blenders to choose from on the market!

 

How do I use your Superfood Blends?

Our Superfood Blends taste amazing in anything; from water to smoothies, smoothie bowls and porridge! The choice is yours, but for some recipe inspiration check out our Instagram @wearesuperu!

 

What are the storage conditions?

Keep your Superfood Blend sealed and in a cool, dry place away from direct sunlight.

 

How long does the product last once it has been opened?

Dry ingredients last for quite a long time! So don’t worry, the blends will stay fresh for a few months after being opened.

A lot of our ingredients have been ‘freeze-dried’, which means they hold a lot more of their nutrients and last longer.

 

Are your products gluten free?

All of the superfoods we have chosen to use are all naturally gluten free. They are just simply dried to form a powder which can be combined with other amazing superfoods!

If you’re concerned about Barley Grass and Wheatgrass, do not worry!

Barley Grass is otherwise known as the young green leaves of the barley plant, before they form the grain (which contains gluten). The leaves do not contain any gluten.

Wheatgrass, we know full well that anything which says ‘Wheat’ sets off all warning signs for anyone who’s coeliac or gluten intolerant, but you have nothing to worry about with this grass. Wheatgrass is the young grass of the wheat plant, the grass itself is completely gluten free.

 

Are your products Vegan friendly?

As a brand we are strictly gluten free, vegan and organic. All of our products are vegan friendly and naturally completely free from dairy.

 

Are you certified Organic?

We are certified organic by Organic Farmers and Growers, the first leading UK organic control body.

 

The Eco Range - Coconut Bowls, Spoons and Bamboo Straws

What are the storage conditions?

Store your Coconut bowl and/or Spoon in a cool, dry place away from direct sunlight. As the sun can alter their colour if left exposed for too long.

Store your Bamboo Straws in a cool, dry place.

 

Are your Coconut Bowls, Spoons and Bamboo Straws completely natural?

We have sourced unwanted coconut shells and palm wood from coconut trees, to create reusable and completely natural Coconut Bowls and Coconut Palm Wood Spoons. They are simply polished with coconut oil, to create a smooth and soft finish.

Our Bamboo Straws are made from 100% natural, reycled Bamboo. They are completely biodegradable, so once you've used them enough times you can simply throw them into your compost to decompose over time!

 

Return Policy/Refunds 
Your happiness is our priority.

That’s why, if you are not 100% happy with your experience from your chosen Superfood Blend within 30 days of placing your order, we will offer you a full refund. Please contact us at info@superu.co.uk, stating your order number and we will do everything we can to make things right.

If you wish to return an item you have purchased from Super U, that has been unopened and in its original packaging, please contact us at info@superu.co.uk, stating your Order Number within 30 days of receiving your order. We have a right to refuse any refund if the item shows evidence that it has been opened, used or damaged.

Returning an item is at the customer’s expense and we strongly advise you to retain a copy of your proof of postage, in case the item becomes lost in the process.

Refunds, excluding delivery costs, will be processed once we have received your item.

 

Cancelling an Order 

If for any reason you need to cancel your order, we will do our best to issue you a full refund, before we’ve dispatched your order. As we like to have a quick turnaround, we often dispatch orders within the same day. So please notify us within 12 hours from placing your order to allow us to deal with your request efficiently.

If you do not notify us within the first 12 hours, you will have to return your order to us once you receive it. Refunds, excluding delivery costs, will be processed once we have received your order.